Payouts
Stripe payouts
Buyers pay by card and FlipKey delivers the sale to your bank via Stripe. You are the merchant of record for your sales; FlipKey takes its platform fee per transaction and never holds your funds. Refunds (within policy) are returned to the buyer's card automatically.
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How payouts work
- Each sale is charged on your Stripe connected account — you're the merchant of record.
- FlipKey's platform fee is deducted automatically; the remainder is paid out to your bank by Stripe on its normal payout schedule.
- Onboarding (identity + bank details) is handled by Stripe — FlipKey never sees your bank credentials.
- Once your account is active, use Open Stripe dashboard above to review balances, payouts, and tax documents anytime in your Stripe Express dashboard.
Refunds & chargebacks
- A refund or chargeback debits your Stripe balance — you're the merchant of record, same as selling on your own store. FlipKey never holds your funds, so there's nothing to “reserve.”
- Refunds: automatic before redemption; after redemption you approve them in the Refund Queue. FlipKey pushes the refund to the buyer's card for you for up to ~90 days after a sale; past that, you issue it directly.
- Chargebacks are handled by Stripe against your account whenever a dispute lands. FlipKey forfeits its 5% fee on any refunded or disputed sale.
- Your exposure is lower than grey-market channels: licenses are use-bound (can't be resold or laundered before redemption) and every sale is traceable to the exact buyer and payment.